Whether via PC, smartphone or tablet, with the support chat, contact with KUKA is always and everywhere immediately available. The management interface allows the help desk team to assign requests and questions immediately to the right expert, and to create leads for later catch-ups.
The agenda consists of live streams directly from the stage as well as professionally pre-produced videos from KUKA’s own server supported by our CDN. Building on this, there are further features and modules for more interaction with the viewers. Through the appropriate control in the backend, the stream can be supplemented at any time with a Q&A question and answer session. Following the stream, “Related Content” can be displayed as well as the possibility for the visitor to arrange a suitable 1on1 appointment to the appropriate person with expertise on the current topic.
Matching downloads such as brochures, whitepapers and corresponding YouTube videos round off the user experience.
Through a user-friendly search function, the audience can always find the right content and contact persons for their interests.
As with “real” trade fairs, detailed expert discussions and live consultations can also be booked digitally via our system.
The availabilities of the corresponding employees are stored and maintained via our dashboard. KUKA staff are informed of customer enquiries and bookings by e-mail.
Any questions? – with just one click in the backend, visitors are included in the action. The streams can be supplemented at any time with question-and-answer sessions and viewers can be given the opportunity to ask more detailed questions. The Q&A module allows topics to be dealt with in greater depth and to address specifically what is on the minds of the audience. Our moderator has the possibility to show questions publicly for all but also to answer privately and only visible for the questioner.
The heart of the event platform. KUKA employees use the backend to control streams, switch functions such as Q&A sessions live and manage the availability and schedules of experts. The clear Analytics Dashboard provides information about the number of clicks, stream views, most visited content and other useful information for internal CRM processing.